Clover Privacy Policy

At Clover, we take your privacy seriously and are committed to protecting the personal data you share with us. This Clover Casino privacy policy explains what information we collect, why we collect it, how we use it, and the choices you have regarding your data. By registering for an account and using our services, you agree to the practices described in this policy.

Who We Are

Clover Casino is owned and operated by Jumpman Gaming Limited, registered at La Corvee House, La Corvee, Alderney, Channel Islands GY9 3TQ. We hold a licence issued by the UK Gambling Commission (account number 39175) for customers in Great Britain, and customers outside Great Britain are serviced under our Alderney Gambling Control Commission licence. As the data controller, we are responsible for the personal information you provide when you complete Clover register or Clover login procedures on our platform.

Information We Collect

When you use Clover Casino, we collect various categories of information to operate our services, process transactions, and comply with our regulatory obligations. We gather this data directly from you, automatically through your use of our site, and occasionally from third parties such as identity verification providers.

Data You Provide to Us

• We collect your full name, date of birth, residential address, and contact details when you complete Clover register on our website
• We store payment information linked to your Visa Debit, Mastercard Debit, Maestro, PayPal, Neteller, Skrill, or other approved payment method
• We retain copies of identification documents submitted for verification purposes
• We keep records of your communications with our customer support team

Data We Collect Automatically

• We log your IP address, device type, browser information, and operating system when you access our Clover app or desktop platform
• We track your gaming activity, including which Clover slots and Clover live casino games you play, your wagers, and your session duration
• We monitor deposit and withdrawal patterns to detect potential fraud or problem gambling behaviour
• We use cookies and similar tracking technologies, as described further in our separate Cookie Policy

How We Use Your Information

We use the personal data we collect for several legitimate purposes connected to running Clover Casino responsibly and lawfully. Our processing is grounded in contractual necessity, legal obligation, legitimate interest, and, where required, your consent.

• We use your data to create and manage your account, including processing your Clover login credentials securely
• We process your information to handle deposits, Clover withdrawal requests, and other financial transactions
• We verify your identity and age to comply with anti-money laundering and responsible gambling regulations
• We analyse your activity to personalise promotions, such as a Clover bonus offer or a Clover no deposit bonus, where applicable
• We send you service-related communications, and, with your consent, marketing messages about our Clover promo code offers and other rewards
• We use your data to investigate complaints, resolve disputes, and prevent fraudulent activity

Legal Basis for Processing

We rely on different legal grounds depending on the purpose of processing. Our casino Clover platform processes your data because it is necessary to perform our contract with you, to comply with gambling regulations imposed by the UK Gambling Commission and Alderney Gambling Control Commission, to pursue our legitimate business interests in preventing fraud and improving our services, and, in certain cases such as marketing, because you have given your explicit consent.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information in limited circumstances necessary to operate Clover Casino effectively and lawfully.

• We share data with payment processors to complete your Clover deposit and withdrawal transactions
• We disclose information to identity verification providers to confirm your age and identity
• We may share data with regulatory bodies, including the UK Gambling Commission, upon lawful request
• We work with affiliated brands and Clover Casino sister sites operated under the same corporate group, and limited data may be shared for fraud prevention and account management purposes across these platforms
• We engage third-party service providers, such as IT hosting and customer support tools, who process data on our behalf under strict confidentiality obligations

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including satisfying legal, accounting, or reporting requirements. Financial and identity verification records are typically kept for a minimum period required by anti-money laundering regulations, even after you close your account with us.

Your Rights

Depending on your jurisdiction, you have certain rights regarding the personal data we hold about you. We are committed to honouring these rights promptly and transparently.

• You have the right to request access to the personal data we hold about you
• You can ask us to correct any inaccurate or incomplete information
• You may request that we erase your data, subject to our legal retention obligations
• You can object to or restrict certain types of processing, including marketing communications
• You have the right to request a copy of your data in a portable format
• You may withdraw consent at any time where processing is based on consent

To exercise any of these rights, you can contact our support team, and we will respond in accordance with applicable data protection law.

Data Security

We implement industry-standard technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. Our systems use encryption for sensitive information, including payment details processed through your Clover Casino login session. While we take security seriously, no method of transmission over the internet is entirely secure, and we encourage you to use strong passwords and keep your login credentials confidential.

Cookies

We use cookies and similar technologies to enhance your experience on our platform, remember your preferences, and analyse site traffic. Further details about the types of cookies we use and how you can manage them are set out in our dedicated Cookie Policy, available separately on our website.

International Data Transfers

As we operate under licences issued in the United Kingdom and Alderney, some of your data may be processed or stored outside your country of residence. Where we transfer data internationally, we ensure appropriate safeguards are in place, consistent with applicable data protection legislation.

Restricted Territories

We do not offer our services to residents of certain restricted countries, including but not limited to the United States, Australia, France, Spain, and various other jurisdictions listed in our full terms. If you access our site from a restricted territory, we reserve the right to close your account and withhold services in accordance with our compliance obligations.

Children's Privacy

Our services are strictly intended for individuals aged 18 and over. We do not knowingly collect personal data from minors, and if we discover that we have inadvertently gathered such information, we will take immediate steps to delete it.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page regularly. Continued use of our services after any changes indicates your acceptance of the updated policy.

Contact Us

If you have any questions about how we handle your personal data, or if you wish to exercise your data protection rights, please reach out to our support team at support@jumpmangaming.com. For complaints specifically, you can contact us at complaints@jumpmangaming.com. Our customer support is available around the clock through live chat, and you can also use our contact form or consult our FAQs for further assistance.